Terms of Service

1. About Wonly Labs

Wonly Labs is a digital agency providing professional digital solutions, including but not limited to:

• Website Design & Development
• Landing Pages
• Mobile App Development
• Branding
• Logo Design
• UI/UX Design
• SEO Optimization
• Google Business Profile Setup
• Meta Ads
• Social Media Marketing
• AI Automation
• Business Consultation
• Website Maintenance

We proudly serve businesses and individuals in India and internationally.

2. Acceptance of Terms

By accessing our website, submitting an enquiry, requesting a quotation, purchasing a service, or otherwise interacting with Wonly Labs, you acknowledge that you have read, understood, and agreed to these Terms of Service.

If you are acting on behalf of a company or organization, you confirm that you have the authority to bind that entity to these Terms.

3. Service Quotations & Pricing

All prices displayed on our website are starting prices and are intended as general estimates.

Final pricing depends on several factors, including:

• Project scope
• Number of pages
• Custom functionality
• Design complexity
• Third-party integrations
• Content requirements
• Timeline
• Additional revisions
• Custom development requirements

A detailed proposal or quotation will be shared and approved before development begins.

4. Project Commencement

Projects officially begin only after:

• The project scope has been approved.
• Required project information has been received.
• Any agreed advance payment has been completed.
• Both parties agree on the project timeline.

Project timelines begin only after all required content and assets have been provided by the client.

5. Client Responsibilities

Clients are responsible for providing accurate and timely information required to complete the project, including:

• Business information
• Logo and branding assets
• Content and images
• Login credentials (where required)
• Domain and hosting access
• Project approvals
• Timely feedback

Delays in providing required materials or approvals may affect the agreed delivery schedule.

6. Project Scope & Change Requests

The approved proposal defines the scope of work.

Any request outside the agreed scope may require:

• A revised quotation
• Additional development time
• Additional charges

Major feature additions after development has commenced may require a separate agreement.

7. Revisions

Each package includes a specific number of revisions as outlined in the selected plan.

Additional revisions beyond the included limit, or significant design or functionality changes, may incur additional charges.

Revision requests should remain within the originally approved project scope.

8. Payments

Payment terms will be specified in the approved quotation or invoice.

Invoices must be paid according to the agreed schedule.

Failure to make payments may result in:

• Suspension of work
• Delayed project delivery
• Suspension of maintenance or support
• Temporary disabling of unfinished project environments where applicable

Ownership of deliverables will not transfer until all outstanding payments have been received.

9. Cancellation

Either party may cancel a project before completion.

If cancellation occurs:

• Work completed up to the cancellation date remains payable.
• Payments already made for completed work are non-refundable.
• Any unpaid work completed prior to cancellation must be settled before files or deliverables are released.

10. Refund Policy

Due to the custom nature of digital services, refunds are generally not available once work has commenced.

Refund requests submitted before development begins may be reviewed on a case-by-case basis.

Please refer to our separate Refund & Cancellation Policy for complete details.

11. Intellectual Property

Upon full payment:

• Clients receive ownership of the final approved deliverables unless otherwise agreed.
• Wonly Labs retains ownership of proprietary frameworks, reusable code libraries, internal tools, development methodologies, templates, automation systems, and design processes.
• Third-party assets remain subject to their respective licenses and terms.

Clients are responsible for ensuring they have the legal rights to all content, images, logos, trademarks, and other materials supplied to Wonly Labs.

12. Third-Party Services

Projects may include or integrate with third-party platforms including:

• Google
• Meta
• Shopify
• WordPress
• Cloudflare
• Hosting providers
• Domain registrars
• Payment gateways
• Analytics providers
• Email providers
• AI platforms

Wonly Labs is not responsible for:

• Service outages
• Policy changes
• Pricing changes
• API limitations
• Platform restrictions
• Third-party security incidents

13. SEO Disclaimer

Wonly Labs follows recognized technical SEO and on-page SEO best practices.

However, we do not guarantee:

• Search engine rankings
• First-page placement
• Traffic increases
• Lead generation
• Sales growth
• Search engine indexing timelines

Search engine algorithms and rankings are controlled entirely by third-party search engines.

14. Marketing Disclaimer

Marketing and advertising performance depends on multiple external factors, including:

• Market competition
• Advertising budget
• Audience targeting
• Product or service quality
• Industry demand
• Seasonal trends

Accordingly, Wonly Labs does not guarantee any specific advertising performance, conversion rate, return on investment (ROI), or business outcome.

15. AI Services Disclaimer

Certain services may utilize AI-assisted tools to improve efficiency during research, design, development, or content creation.

All deliverables are reviewed by our team before delivery. Clients remain responsible for reviewing and approving all final content before publication or implementation.

16. Website Maintenance

Maintenance services include only the features specified within the selected maintenance plan.

Requests outside the agreed maintenance scope may be quoted separately.

Emergency support may be subject to availability.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Wonly Labs shall not be liable for:

• Loss of revenue
• Loss of profits
• Business interruption
• Data loss
• Loss of business opportunities
• Indirect damages
• Consequential damages
• Delays caused by third-party providers
• Delays resulting from incomplete client information

Our maximum liability shall not exceed the total amount paid by the client for the specific service giving rise to the claim.

18. Confidentiality

Both parties agree to maintain the confidentiality of any non-public business, technical, or commercial information shared during the course of a project.

Confidential information will not be disclosed to third parties except:

• With prior consent
• Where required by law
• Where necessary to complete the agreed services

19. International Clients

Wonly Labs proudly serves clients worldwide.

For international projects:

• Communication will primarily be conducted in English unless otherwise agreed.
• Project schedules are based on Indian Standard Time (IST) unless otherwise specified.
• Payments may be accepted in supported international currencies through approved payment providers.
• Clients are responsible for any currency conversion charges, intermediary bank fees, international transaction fees, import duties, taxes, or local regulatory charges applicable in their jurisdiction unless otherwise agreed in writing.

20. Suspension or Termination

We reserve the right to suspend or terminate services if:

• Payments remain overdue.
• Fraudulent or unlawful activity is detected.
• Clients misuse our services.
• Abusive, threatening, or inappropriate behavior is directed toward our team.
• These Terms are materially violated.

21. Force Majeure

Wonly Labs shall not be held responsible for delays or failure to perform obligations caused by events beyond our reasonable control, including but not limited to:

• Natural disasters
• Internet outages
• Cybersecurity incidents
• Government actions
• Labor disputes
• Power failures
• Pandemics
• Third-party service disruptions

22. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business practices, legal requirements, or services.

The latest version will always be available on this page with the updated Last Updated date.

Continued use of our website or services constitutes acceptance of the revised Terms.

23. Governing Law & Dispute Resolution

These Terms shall be governed by and interpreted in accordance with the laws of India.

Before initiating formal legal proceedings, both parties agree to make reasonable efforts to resolve disputes through good-faith discussion and negotiation.

If a dispute cannot be resolved amicably, it shall be subject to the exclusive jurisdiction of the competent courts located in Hyderabad, Telangana, India, unless otherwise required by applicable law.

24. Contact Information

If you have any questions regarding these Terms of Service, please contact us.